Politique de remboursement

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a full refund.

To be eligible for a return, you’ll need the receipt or proof of purchase. Returns are only eligible once per customer/home address.

To start a refund, you can contact us at customerservice@lyfeplanet.com. If your refund is accepted, we’ll send you instructions on how the refund will be made. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@lyfeplanet.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, personal care goods (such as beauty & skin care products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the refund is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.